Assesment of managerial behavior in the correction of ergonomic problems at an airport.

As demanded at Collective Employment Agreement (CEA), three ergonomic assessment of work (AEW) were made into an airport from a big Brazilian city (in particular, at the flight tower), with a 2 years interval between them. The objective was to produce a report pointing out problems and solutions. At the third time (2010), were verified that the work conditions where almost the same from 2006 and 2008, although all recommendations made in the reports. This work presents how the AET Team worked with this situation. At the third AEW, due the lack of real changes and the necessity of a report, the strategy was to know how workers where dealing with the complains and constraint detected at the previous reports, and how it interfere in abnormal or danger situations. Trying to explain this organizational phenomenon, we resort to Resilience Engineering to understand how those f/actors played to achieve its objectives.